How to update SafePal firmware on the S1, S1 Pro and X1: the SafePal S1 and S1 Pro do not connect to the internet or a computer during normal use, while the X1 communicates with a phone over Bluetooth. That makes firmware updates less familiar than on many other devices: instead of tapping a button …

Trezor passphrase wallet: a common situation is that you connect your Trezor, enter the passphrase, and see a zero balance with no transaction history in Trezor Suite. Your first thought may be that the coins have been stolen. In most cases, the funds are still there—you have simply opened a different wallet. Below, we explain …

If the wallet balance is zero after recovery, it does not necessarily mean your funds are gone. You may have restored a hardware wallet after a reset, set up a new device, or moved to a different model, only to open the app and find no coins or transaction history. In most cases, the app …

Trezor Suite not detecting your device? You connect your Trezor to your computer, open Trezor Suite, and the app says it cannot find the device. There is usually no need to worry: in most cases, this does not mean your Trezor is broken. According to the official Trezor troubleshooting guide, the cable is the most …

Ledger Wallet can’t detect your Ledger: you connect the device to your computer, but Ledger Wallet — formerly known as Ledger Live — does not recognise it. In some cases, the app sees the device but displays “Sorry, connection failed.” This is one of the most common issues customers contact our support team about, and …

How to maximize Ledger battery lifespan depends on the model, because not every Ledger has a battery. Among current models, four devices have a rechargeable battery: Nano X, Stax, Flex, and Nano Gen5. Nano S Plus does not have a battery: it works only when connected by cable battery: Nano X, Stax, Flex, and Nano …

Ledger Nano X is not charging: if you see “Battery problem” or “Charging stopped” on the screen, it does not mean your coins are gone. Your keys and funds remain safe; the issue is related to the battery or the charging conditions of the device. Nano X is a Ledger model with a built-in 100 …

How to update Keystone 3 Pro firmware: in every release, Keystone fixes vulnerabilities, patches bugs, and adds support for new networks and wallets. That is why keeping the firmware up to date is part of protecting your assets. It is not a cosmetic improvement. The main rule before you start: first make sure you have …

Ledger Nano X battery conditioning is a procedure that helps wake up the battery after long storage. You took out a Nano X that had been sitting unused for several weeks or months, and now it will not turn on, will not charge, or shows a battery warning. For a lithium-ion battery after long storage, …