SafePal S1 shows no balance on its screen: someone has sent you cryptocurrency, the funds appear in SafePal App, but the S1 displays no balance or shows zero. Your first thought may be that the device is faulty or the coins are gone. Neither is true. This is how the S1 is designed to work. …
#Tutorial. Lost your seed phrase but your wallet still works: what to do
Lost your seed phrase but your wallet still works? You still have the hardware wallet, you remember the PIN, and the balance is visible—but the sheet containing your seed phrase has disappeared. Perhaps it was lost during a move or renovation, or thrown out with old paperwork. At this point, how it happened no longer …
#Safepal tutorial. SafePal S1 not detecting upgrade.bin: causes and fixes
SafePal S1 not detecting upgrade.bin? You downloaded the firmware, copied the file to the device and selected “Upgrade,” but the S1 says that it cannot find the firmware file. Or the update simply does not start. In most cases, this does not mean that the device is faulty or that the file is corrupted. The …
#Safepal tutorial. How to update SafePal firmware on the S1, S1 Pro and X1: step-by-step guide
How to update SafePal firmware on the S1, S1 Pro and X1: the SafePal S1 and S1 Pro do not connect to the internet or a computer during normal use, while the X1 communicates with a phone over Bluetooth. That makes firmware updates less familiar than on many other devices: instead of tapping a button …
#Trezor tutorial. Trezor passphrase wallet is empty: why it happens and how to find your coins
Trezor passphrase wallet: a common situation is that you connect your Trezor, enter the passphrase, and see a zero balance with no transaction history in Trezor Suite. Your first thought may be that the coins have been stolen. In most cases, the funds are still there—you have simply opened a different wallet. Below, we explain …
#Tutorial. Restored your wallet but the balance is zero: what to check
If the wallet balance is zero after recovery, it does not necessarily mean your funds are gone. You may have restored a hardware wallet after a reset, set up a new device, or moved to a different model, only to open the app and find no coins or transaction history. In most cases, the app …
#Trezor tutorial. Trezor Suite not detecting your device? Here’s how to fix it
Trezor Suite not detecting your device? You connect your Trezor to your computer, open Trezor Suite, and the app says it cannot find the device. There is usually no need to worry: in most cases, this does not mean your Trezor is broken. According to the official Trezor troubleshooting guide, the cable is the most …
#Ledger tutorial. Ledger Wallet can’t detect your Ledger: complete troubleshooting checklist
Ledger Wallet can’t detect your Ledger: you connect the device to your computer, but Ledger Wallet — formerly known as Ledger Live — does not recognise it. In some cases, the app sees the device but displays “Sorry, connection failed.” This is one of the most common issues customers contact our support team about, and …
#Ledger tutorial. Maximize battery life
How to maximize Ledger battery lifespan depends on the model, because not every Ledger has a battery. Among current models, four devices have a rechargeable battery: Nano X, Stax, Flex, and Nano Gen5. Nano S Plus does not have a battery: it works only when connected by cable battery: Nano X, Stax, Flex, and Nano …
