If the wallet balance is zero after recovery, it does not necessarily mean your funds are gone. You may have restored a hardware wallet after a reset, set up a new device, or moved to a different model, only to open the app and find no coins or transaction history. In most cases, the app …
#Trezor tutorial. Trezor Suite not detecting your device? Here’s how to fix it
Trezor Suite not detecting your device? You connect your Trezor to your computer, open Trezor Suite, and the app says it cannot find the device. There is usually no need to worry: in most cases, this does not mean your Trezor is broken. According to the official Trezor troubleshooting guide, the cable is the most …
#Ledger tutorial. Ledger Wallet can’t detect your Ledger: complete troubleshooting checklist
Ledger Wallet can’t detect your Ledger: you connect the device to your computer, but Ledger Wallet — formerly known as Ledger Live — does not recognise it. In some cases, the app sees the device but displays “Sorry, connection failed.” This is one of the most common issues customers contact our support team about, and …
YubiKey 5.4 vs 5.7+: what changed, and should you replace your key?
How does YubiKey firmware 5.4 differ from 5.7+, and is it worth replacing your key? The hardware looks identical from the outside: USB-A or USB-C, with or without NFC, and the same gold touch sensor. Inside, however, the differences between firmware 5.4.x and 5.7.x are substantial. Before going any further, there is one important point …
The First 30 Minutes with a Hardware Wallet: What to Do Before You Fund It
The first 30 minutes with a hardware wallet matter more than the box itself. A hardware wallet does not protect your money on its own. Its protection is only as strong as what you do during the first half hour with the device in your hands. Almost every story that ends with “funds were stolen …
Firmware Update for a Hardware Wallet: When to Update and When to Wait
A hardware wallet firmware update often feels like a minor thing: people buy a hardware wallet so it can sit in a drawer and not cause problems. Most of the time, that is exactly what happens — until the app suddenly says that a firmware update is available. That is where users tend to split …
#Ledger tutorial. Maximize battery life
How to maximize Ledger battery lifespan depends on the model, because not every Ledger has a battery. Among current models, four devices have a rechargeable battery: Nano X, Stax, Flex, and Nano Gen5. Nano S Plus does not have a battery: it works only when connected by cable battery: Nano X, Stax, Flex, and Nano …
#Ledger tutorial. Battery problem: Charging stopped
Ledger Nano X is not charging: if you see “Battery problem” or “Charging stopped” on the screen, it does not mean your coins are gone. Your keys and funds remain safe; the issue is related to the battery or the charging conditions of the device. Nano X is a Ledger model with a built-in 100 …
#Keystone tutorial. How to update firmware on Keystone 3 Pro?
How to update Keystone 3 Pro firmware: in every release, Keystone fixes vulnerabilities, patches bugs, and adds support for new networks and wallets. That is why keeping the firmware up to date is part of protecting your assets. It is not a cosmetic improvement. The main rule before you start: first make sure you have …
