{"id":69017,"date":"2026-07-25T19:48:59","date_gmt":"2026-07-25T16:48:59","guid":{"rendered":"https:\/\/lwallet.com.ua\/?p=69017"},"modified":"2026-07-25T19:48:59","modified_gmt":"2026-07-25T16:48:59","slug":"safepal-s1-not-detecting-upgrade-bin","status":"publish","type":"post","link":"https:\/\/lwallet.com.ua\/en\/safepal-s1-not-detecting-upgrade-bin\/","title":{"rendered":"#Safepal tutorial. SafePal S1 not detecting upgrade.bin: causes and fixes"},"content":{"rendered":"\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>SafePal S1 not detecting upgrade.bin<\/strong>? You downloaded the firmware, copied the file to the device and selected \u201cUpgrade,\u201d but the S1 says that it cannot find the firmware file. Or the update simply does not start. In most cases, this does not mean that the device is faulty or that the file is corrupted. The most common cause is so simple that it is easy to overlook: the filename.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Below, we cover every common reason why the S1 may fail to detect upgrade.bin and explain what to do in each case. The steps are based on the <a href=\"https:\/\/www.safepal.com\/en\/upgrade\/s1\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">official SafePal instructions<\/a>. At the time of publication, the latest firmware version is V1.0.80, released on June 22, 2026.<\/p>\r\n\r\n<p>[vc_message color=&#8221;warning&#8221; message_box_style=&#8221;classic&#8221; message_box_color=&#8221;alert-warning&#8221; style=&#8221;rounded&#8221;] Before updating the firmware, make sure your seed phrase is written down and stored securely. If the update fails, you will need the seed phrase to restore access to your wallet. [\/vc_message]<\/p>\r\n\r\n<h2 class=\"nm-block-heading wp-block-heading\">SafePal S1 not detecting upgrade.bin: common causes<\/h2>\r\n\r\n\r\n<div class=\"wp-block-image wp-block-image size-large is-style-default blog-img\">\r\n<figure class=\"aligncenter\"><img decoding=\"async\" width=\"1024\" height=\"573\" class=\"wp-image-68999\" src=\"https:\/\/lwallet.com.ua\/wp-content\/uploads\/2026\/07\/blog-safepal-upgrade-bin-trouble-guide-25-07-2026-content-pic2-1-1024x573.png\" alt=\"SafePal S1 not detecting upgrade.bin because the firmware filename is incorrect\" title=\"\" srcset=\"https:\/\/lwallet.com.ua\/wp-content\/uploads\/2026\/07\/blog-safepal-upgrade-bin-trouble-guide-25-07-2026-content-pic2-1-1024x573.png 1024w, https:\/\/lwallet.com.ua\/wp-content\/uploads\/2026\/07\/blog-safepal-upgrade-bin-trouble-guide-25-07-2026-content-pic2-1-300x168.png 300w, https:\/\/lwallet.com.ua\/wp-content\/uploads\/2026\/07\/blog-safepal-upgrade-bin-trouble-guide-25-07-2026-content-pic2-1-768x430.png 768w, https:\/\/lwallet.com.ua\/wp-content\/uploads\/2026\/07\/blog-safepal-upgrade-bin-trouble-guide-25-07-2026-content-pic2-1-1536x860.png 1536w, https:\/\/lwallet.com.ua\/wp-content\/uploads\/2026\/07\/blog-safepal-upgrade-bin-trouble-guide-25-07-2026-content-pic2-1-350x196.png 350w, https:\/\/lwallet.com.ua\/wp-content\/uploads\/2026\/07\/blog-safepal-upgrade-bin-trouble-guide-25-07-2026-content-pic2-1-680x381.png 680w, https:\/\/lwallet.com.ua\/wp-content\/uploads\/2026\/07\/blog-safepal-upgrade-bin-trouble-guide-25-07-2026-content-pic2-1.png 1631w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<\/div>\r\n\r\n\r\n<h3 class=\"nm-block-heading wp-block-heading\">The file is not named upgrade.bin<\/h3>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">This is the most common cause, and SafePal specifically warns about it in its instructions. If you downloaded the firmware more than once, your browser may keep the existing file and save another copy with an added number, such as upgrade.bin(1), upgrade.bin(2), and so on. The device looks specifically for a file named upgrade.bin. It will not recognise a file with any other name, so the firmware will not be detected.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>What to do:<\/strong> open your Downloads folder, delete the older copies and rename the new file to upgrade.bin, without brackets or numbers. Then copy it to the device again.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"nm-block-heading wp-block-heading\">The file was copied to the wrong location<\/h3>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">The firmware file must be placed on the S1 virtual disk, not in an arbitrary folder on your computer. After you put the device into upgrade mode and connect it with a cable, a new drive appears on the computer, similar to a standard USB flash drive. The upgrade.bin file must be copied directly to the root of that drive.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">You do not need to open or run the file. Simply copy it to the virtual disk and select \u201cUpgrade\u201d on the device. If the file remains on your desktop, in the Downloads folder or anywhere else on the computer, the SafePal S1 will not detect it.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"nm-block-heading wp-block-heading\">The virtual disk does not appear<\/h3>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">If no new drive appears after you connect the S1 to your computer, there is nowhere to copy the firmware file. SafePal lists two common causes in its firmware upgrade guidance.<\/p>\r\n\r\n\r\n\r\n<ul class=\"nm-block-list wp-block-list\">\r\n<li>The device has not been put into upgrade mode. Your computer recognises the S1 as a drive only after you manually select the option to enter upgrade mode on the device. Connecting the cable alone is not enough.<\/li>\r\n<li>There is a problem with the USB connection. Try another cable and another USB port. The cable must support data transfer, not just charging.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">SafePal firmware updates are not supported on mobile devices. You need a Windows PC or Mac to complete the process. The firmware cannot be installed from a phone or tablet.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"nm-block-heading wp-block-heading\">Step-by-step check: from download to firmware update<\/h2>\r\n\r\n\r\n<div class=\"wp-block-image wp-block-image size-large is-style-default blog-img\">\r\n<figure class=\"aligncenter\"><img decoding=\"async\" width=\"1024\" height=\"573\" class=\"wp-image-69002\" src=\"https:\/\/lwallet.com.ua\/wp-content\/uploads\/2026\/07\/blog-safepal-upgrade-bin-trouble-guide-25-07-2026-content-pic3-1024x573.png\" alt=\"Step-by-step SafePal S1 firmware update using the upgrade.bin file\" title=\"\" srcset=\"https:\/\/lwallet.com.ua\/wp-content\/uploads\/2026\/07\/blog-safepal-upgrade-bin-trouble-guide-25-07-2026-content-pic3-1024x573.png 1024w, https:\/\/lwallet.com.ua\/wp-content\/uploads\/2026\/07\/blog-safepal-upgrade-bin-trouble-guide-25-07-2026-content-pic3-300x168.png 300w, https:\/\/lwallet.com.ua\/wp-content\/uploads\/2026\/07\/blog-safepal-upgrade-bin-trouble-guide-25-07-2026-content-pic3-768x430.png 768w, https:\/\/lwallet.com.ua\/wp-content\/uploads\/2026\/07\/blog-safepal-upgrade-bin-trouble-guide-25-07-2026-content-pic3-1536x860.png 1536w, https:\/\/lwallet.com.ua\/wp-content\/uploads\/2026\/07\/blog-safepal-upgrade-bin-trouble-guide-25-07-2026-content-pic3-350x196.png 350w, https:\/\/lwallet.com.ua\/wp-content\/uploads\/2026\/07\/blog-safepal-upgrade-bin-trouble-guide-25-07-2026-content-pic3-680x381.png 680w, https:\/\/lwallet.com.ua\/wp-content\/uploads\/2026\/07\/blog-safepal-upgrade-bin-trouble-guide-25-07-2026-content-pic3.png 1631w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<\/div>\r\n<p>[vc_message color=&#8221;warning&#8221; message_box_style=&#8221;classic&#8221; message_box_color=&#8221;alert-warning&#8221; style=&#8221;rounded&#8221;] Keep the device connected to power throughout the entire update. If power is interrupted during the process, the update may fail and the device could be damaged. [\/vc_message]<\/p>\r\n\r\n<p class=\"wp-block-paragraph\">Instead of troubleshooting each possible cause separately, you can restart the entire process from the beginning and check every step in order.<\/p>\r\n\r\n\r\n\r\n<ol class=\"nm-block-list wp-block-list\">\r\n<li><strong>Download the firmware again.<\/strong> Use only the <a href=\"https:\/\/www.safepal.com\/en\/upgrade\/s1\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">official SafePal firmware upgrade page<\/a>. Enter your device serial number and download the file to your computer. Two firmware packages are available for the S1. They include different language sets but provide the same features and functionality.<\/li>\r\n<li><strong>Check the filename.<\/strong> It must be exactly upgrade.bin. If your browser added a number in brackets, rename the file.<\/li>\r\n<li><strong>Put the S1 into upgrade mode.<\/strong> Turn on the device, connect it to your computer with a cable and manually select the option to enter upgrade mode. A virtual disk should then appear on your computer.<\/li>\r\n<li><strong>Copy upgrade.bin to the virtual disk.<\/strong> Do not open the file. Simply move it to the root of the drive.<\/li>\r\n<li><strong>Select \u201cUpgrade\u201d on the device.<\/strong> The process usually takes around 1\u20133 minutes. Do not disconnect the cable until the update is complete.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">The official SafePal page includes the serial number field, firmware download and video instructions for both Windows and Mac. We have also covered the full procedure in a separate guide: <a href=\"https:\/\/lwallet.com.ua\/en\/how-to-update-safepal-firmware\/\" target=\"_blank\" rel=\"noreferrer noopener\">how to update SafePal firmware on S1, S1 Pro and X1<\/a>.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"nm-block-heading wp-block-heading\">How to verify that the downloaded file is genuine<\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">If you suspect that the file is corrupted or has been replaced, SafePal provides a way to verify it using SHA-256. Each firmware version has a unique identifier published on the official website.<\/p>\r\n\r\n\r\n\r\n<ol class=\"nm-block-list wp-block-list\">\r\n<li>Use a tool that can calculate SHA-256 hashes.<\/li>\r\n<li>Check the downloaded upgrade.bin file and generate its hash.<\/li>\r\n<li>Compare the result with the identifier published for that firmware version on the SafePal website. If the values match, the file is genuine.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Only download SafePal firmware from safepal.com. SafePal specifically warns users not to install firmware files from other websites. The S1 also has a built-in firmware verification mechanism that checks the authenticity of every uploaded firmware file and prevents unauthorised firmware from being installed. More information is available in the <a href=\"https:\/\/safepalsupport.zendesk.com\/hc\/en-us\/articles\/4407299534235-How-do-I-know-if-the-firmware-is-genuine\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">official SafePal Help Center<\/a>.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"nm-block-heading wp-block-heading\">When the problem may be a hardware fault<\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">If you have followed every step, confirmed that the filename is correct, tested the cable and USB port and entered upgrade mode, but the device still cannot detect the firmware or the virtual disk never appears, the problem may be hardware-related.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">SafePal recommends recording a video of the entire update process and <a href=\"https:\/\/safepalsupport.zendesk.com\/hc\/en-us\/requests\/new\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">submitting a support request<\/a>. The video allows the support team to see exactly where the process stops.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">If you purchased the device from us, contact Lwallet first. We provide free support to our customers: we will go through the process with you, determine whether the issue is caused by a missed step or a genuine hardware fault and, if it is covered by warranty, explain how to arrange a return or replacement.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Your funds remain safe regardless of the condition of the device. Your wallet can be restored from the seed phrase and is not dependent on that specific SafePal S1. Even if the device needs to be replaced, you can restore the wallet from the seed phrase on a new device.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"nm-block-heading wp-block-heading\">Where to buy and where to get help<\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Firmware and hardware issues can be reported through <a href=\"https:\/\/safepalsupport.zendesk.com\/hc\/en-us\/requests\/new\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">official SafePal support<\/a>. If the device was purchased from Lwallet, we provide free assistance to our customers.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">If you need a new SafePal S1 or another model, you can order directly from the <a href=\"https:\/\/www.safepal.com\/store\/s1\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">official SafePal store<\/a> or <a href=\"https:\/\/lwallet.com.ua\/en\/product\/safepal-s1\/\" target=\"_blank\" rel=\"noreferrer noopener\">from Lwallet<\/a>. We offer local delivery throughout Ukraine, payment in Ukrainian hryvnia, no international customs delays and professional technical support. We sell only genuine devices. The choice is yours.<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>SafePal S1 not detecting upgrade.bin? You downloaded the firmware, copied the file to the device and selected \u201cUpgrade,\u201d but the S1 says that it cannot find the firmware file. Or the update simply does not start. In most cases, this does not mean that the device is faulty or that the file is corrupted. The &hellip;<\/p>\n","protected":false},"author":10,"featured_media":68994,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2796],"tags":[],"class_list":["post-69017","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-guides"],"_links":{"self":[{"href":"https:\/\/lwallet.com.ua\/en\/wp-json\/wp\/v2\/posts\/69017","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lwallet.com.ua\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lwallet.com.ua\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lwallet.com.ua\/en\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/lwallet.com.ua\/en\/wp-json\/wp\/v2\/comments?post=69017"}],"version-history":[{"count":4,"href":"https:\/\/lwallet.com.ua\/en\/wp-json\/wp\/v2\/posts\/69017\/revisions"}],"predecessor-version":[{"id":69021,"href":"https:\/\/lwallet.com.ua\/en\/wp-json\/wp\/v2\/posts\/69017\/revisions\/69021"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lwallet.com.ua\/en\/wp-json\/wp\/v2\/media\/68994"}],"wp:attachment":[{"href":"https:\/\/lwallet.com.ua\/en\/wp-json\/wp\/v2\/media?parent=69017"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lwallet.com.ua\/en\/wp-json\/wp\/v2\/categories?post=69017"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lwallet.com.ua\/en\/wp-json\/wp\/v2\/tags?post=69017"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}