{"id":68805,"date":"2026-07-24T17:17:04","date_gmt":"2026-07-24T14:17:04","guid":{"rendered":"https:\/\/lwallet.com.ua\/?p=68805"},"modified":"2026-07-24T23:04:28","modified_gmt":"2026-07-24T20:04:28","slug":"ledger-wallet-cant-detect-your-ledger","status":"publish","type":"post","link":"https:\/\/lwallet.com.ua\/en\/ledger-wallet-cant-detect-your-ledger\/","title":{"rendered":"#Ledger tutorial. Ledger Wallet can’t detect your Ledger: complete troubleshooting checklist"},"content":{"rendered":"\n\n\n

Ledger Wallet can\u2019t detect your Ledger<\/strong>: you connect the device to your computer, but Ledger Wallet \u2014 formerly known as Ledger Live \u2014 does not recognise it. In some cases, the app sees the device but displays \u201cSorry, connection failed.\u201d This is one of the most common issues customers contact our support team about, and in 9 out of 10 cases it can be resolved within a few minutes without a service centre.<\/p>\n\n\n\n

First, the most important point: a connection problem does not affect your crypto assets. They are recorded on the blockchain, not stored inside the device. Even if your Ledger will not connect at all, you can restore access to your assets on another device using your seed phrase. So there is no need to panic \u2014 simply work through the checklist below. It applies to all models: Nano S, Nano S Plus, Nano X, Nano Gen5, Flex and Stax. The Bluetooth section applies only to models that support it.<\/p>\n\n\n

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None of the steps in this guide require you to enter the 24 words of your seed phrase. If a website, app or \u201csupport agent\u201d asks you to enter your seed phrase to \u201crestore the connection\u201d, it is a phishing attempt. Ledger will never ask for your seed phrase.<\/p>\n

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When setting up a new device for the first time, follow the separate process in our first 30 minutes with a hardware wallet checklist<\/a>.<\/p>\n\n\n\n

Five basic checks for any operating system<\/h2>\n\n\n
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\"Direct<\/figure>\n<\/div>\n\n\n

According to Ledger\u2019s official documentation, most connection issues are resolved at this stage. Work through these checks in order:<\/p>\n\n\n\n